Refund policy

Refund and Replacement Policy

At Wickin Out Candleworks LLC, we want you to be completely satisfied with your purchase. If there are any issues with your order, we’re here to help.

Replacements for Damaged Items

If your item arrives damaged during shipping, we will gladly replace it free of charge. To qualify for a replacement, the item must be unused. Please contact us within 7 days of receiving the damaged product and include a photo of the damage.

Refunds for Returns

We accept returns for unused and undamaged products. If you wish to return an item, please contact us within 14 days of receiving your order. Once we receive the returned product and confirm it is unused and in its original condition, we will issue a refund minus a 15% restocking fee. The customer is responsible for return shipping costs.

How to Initiate a Return or Replacement

To start a return or replacement, please email us at wickinoutcandleworks@gmail.com with your order number and details about your request.

Thank you for supporting our small business!